This session will explore how Zayo Education is enhancing network performance and the user experience through its Customer Technology Assistance Center (CTAC). Learn about Zayo's strategic initiatives, gaining insights into the structure of the CTAC and the roles of its various teams, including CSA, CSE, and TechOps. The session will explore how Zayo leverages Artificial Intelligence (AI) and automation to proactively identify and resolve network issues, as well as enhanced monitoring and comprehensive visibility. Finally, the session will address the journey of a support ticket, from initial contact to resolution, and the measures in place to ensure efficient and effective issue resolution. What you'll learn: Attendees will gain valuable insights into how Zayo is investing in network infrastructure, proactive monitoring, and advanced support systems to ensure a seamless and reliable educational experience for students and educators alike.