Juan Mack is the Technology and Business Operations Manager at Matrix Integration, where he helps organizations align technology strategy, operational excellence, cybersecurity, and emerging technologies to achieve meaningful business outcomes. He brings a practical, real-world perspective to the challenges facing today's K-12 technology leaders, with extensive experience leading IT operations, managed services, and technology modernization initiatives.

Juan's work spans cybersecurity, IT governance, service delivery, business process improvement, and responsible technology adoption. He plays a key role in Matrix's AI adoption journey, owning implementation and delivery of the roadmap, including the governance practices, tool evaluations against data protection requirements, and frameworks for measuring impact that support it. He stays grounded in what is actually working in the field through ongoing collaboration with a peer community of MSP and IT operators he founded, and through AI roundtables he hosts in partnership with the Global Technology Industry Association. That combination of hands-on implementation and peer exchange shapes how he approaches the opportunities and risks of artificial intelligence in education.