K–12 device programs have matured, but many districts are still operating with repair strategies that create unnecessary cost, downtime, and administrative burden. As device fleets grow and age, the question is no longer whether devices will break—it’s whether your repair model can keep up.

This session introduces a practical framework built around five questions every IT team should be asking to evaluate their current approach to device repair. Attendees will explore common repair models—including warranty-based service (ASP) and accidental damage protection (ADP)—and learn how each impacts cost predictability, turnaround time, staffing, and student access.

Rather than prescribing a one-size-fits-all solution, this session equips participants with a structured way to assess their own environment, using factors like break rates, staffing capacity, and instructional dependency. Real-world scenarios will highlight how districts are balancing in-house repairs, outsourced services, and protection coverage to reduce disruption and improve outcomes.

Participants will leave with a clearer understanding of how to align their repair strategy to instructional needs—and how to ask better questions when evaluating vendors and services.

Learning Objectives

By the end of the session, attendees will be able to:

1. Identify the key factors that influence device repair strategy in K–12 environments
2. Evaluate differences between common repair models, including ASP and ADP
3. Assess how downtime, staffing constraints, and device coverage impact student learning
4. Use historical data (e.g., break rates) to inform more cost-effective decisions
5. Apply a 5-question framework to improve or redesign their current repair approach