Name
Service on Empty: How to Handle End Users on No Good Very Bad Days
Date & Time
Friday, November 13, 2026, 11:00 AM - 11:45 AM
Speakers
Emily Simison, Duneland School Corporation
Description

Delivering great technical support is tough on a good day—and even tougher when you aren't feeling at your best This high-energy session equips technicians and IT professionals with strategies to de-escalate difficult end-user interactions and leave everyone feeling content with a resolution! Learn  techniques to turn frustrating ticket exchanges into positive customer experiences, elevate your customer service skills, and protect your sanity.

Location Name
Union Station- Wabash
Full Address
Crowne Plaza Indianapolis
123 W Louisiana St
Indianapolis, IN 46225
United States
Level
Introductory
Tags
Instructional, Leadership