Name
Leading Your Team in Customer Service
Date & Time
Wednesday, November 11, 2026, 11:00 AM - 11:45 AM
Speakers
Description
Your staff may be strong in technical skills, but do they have the customer service mindset needed to effectively work with your stakeholders? Join this session to review the fundamentals of ITIL and Service Level Agreements (SLAs), discuss strategies employed by other districts, and begin assembling a plan to equip your team with these skills.
Location Name
Crowne Hotel- Victoria Station D
Full Address
Crowne Plaza Indianapolis
123 W Louisiana St
Indianapolis, IN 46225
United States
123 W Louisiana St
Indianapolis, IN 46225
United States
Level
Introductory
Tags
Leadership