Scott Rouse is a results-driven technology leader with over two decades of experience helping K–12 institutions and global enterprises transform how they deploy, manage, and secure devices at scale. As Global Head of Customer Success at FileWave, Scott leads the company’s worldwide customer strategy—empowering schools and organizations to simplify endpoint management while maximizing learning impact and operational efficiency.
Before joining FileWave, Scott built and scaled technology programs that bridged the gap between IT complexity and real-world outcomes. His career spans roles in education technology, enterprise IT, and customer experience leadership—giving him a unique 360° perspective on how digital ecosystems succeed or fail in the field. Scott’s approach centers on strategic enablement over tools, helping leaders align device management, security, and user experience with measurable outcomes.
At FileWave, Scott oversees customer lifecycle success across 40+ countries, ensuring thousands of institutions—from small districts to state-level deployments—achieve lasting value from Unified Endpoint Management (UEM). His teams focus on proactive engagement, data-driven adoption, and simplifying the complexity of multi-platform environments across Windows, macOS, iPadOS, iOS, and ChromeOS.
Scott’s current work includes driving adoption of TRUCE Family on FileWave, a first-of-its-kind solution that enables context-aware smartphone management for K–12. The program helps schools strike the right balance between instructional focus and family communication—reducing digital distractions without compromising accessibility or equity. He collaborates closely with district leaders and technology directors nationwide to design sustainable, defensible policies that improve classroom focus and parent trust while easing IT burdens.
An active voice in the EdTech community, Scott is a sought-after speaker and advisor on modern endpoint strategy, digital equity, and change management. His sessions combine deep technical understanding with a pragmatic, student-centered lens. He’s known for his “tell-it-like-it-is” delivery—helping school leaders cut through buzzwords to build real-world strategies that work.
At the 2025 HECC Conference, Scott will lead two sessions:

Distraction-Free Learning: TRUCE Family on FileWave in Action – a practical look at how schools can enforce smart, context-aware phone policies that protect learning time while respecting family communication needs.
5 Things You Need to Know: UEM vs. MDM for K–12 – a clear, no-fluff breakdown of where traditional MDM stops and true UEM begins, equipping districts with a decision framework for modern device ecosystems.

Scott’s professional mission is simple: to help educational organizations do more with less, protect learning time, and turn technology chaos into clarity. Whether advising CIOs, mentoring customer success teams, or working alongside district IT leaders, he advocates for scalable, human-centered technology management that enables teachers to teach and students to learn—without distraction.
When he’s not traveling to meet districts or speaking at conferences, Scott can be found collaborating with educators on next-generation EdTech initiatives or exploring the future of AI-assisted device management. His thought leadership continues to shape how schools worldwide approach digital responsibility, operational sustainability, and the next evolution of unified endpoint management.