This hands-on, high-engagement workshop empowers K–12 tech leaders and EdTech partners to scale their systems without losing sight of the people those systems serve. Whether you're wrestling with ticketing backlogs, vendor chaos, or operational burnout, this session will help you cut through the noise and build systems that work for humans, not just for efficiency.

Participants will explore a practical decision-making framework that distinguishes system issues from support gaps, learn how to write service level agreements (SLAs) that reflect real capacity and care, and dive into real-world examples of AI-powered efficiencies that actually reduce, not increase, team workload. You'll walk away with templates, tools, and a redesigned process ready to test back in your district or organization.

Come ready to reflect, design, and take action.

Participants will:

• Use a 4-part decision-making framework to evaluate when to automate and when to personalize.
• Draft or revise a scalable SLA aligned to user needs and district capacity.
• Explore real examples of AI-powered workflows and identify opportunities in their own operations.
• Redesign one broken process using people-first, scalable strategies.