Name
Leading Your Team in Customer Service
Date & Time
Thursday, November 6, 2025, 9:00 AM - 10:00 AM
Speakers
Description
Your staff may be strong in technical skills, but do they have the customer service mindset needed to effectively work with your stakeholders? Join this session to review the fundamentals of ITIL and Service Level Agreements (SLAs), discuss strategies employed by other districts, and begin assembling a plan to equip your team with these skills.
Location Name
Victoria Station C
Tags
Leadership
Level
Introductory